ecospool / policies

Policies.

Last updated: 10/14/2026 Contact: [email protected]

README

Main Info.

What this is.

Three things every organization and business working with EcoSpool should know: how a deposit gets set up and picked up, what happens if something goes wrong, and the rules of the road.

EcoSpool is a small Texas-based operation. We're not lawyers and this isn't legal advice. These pages describe how we run the service in good faith.

Logistics

Shipping & pickup.

How a deposit gets set up, picked up, turned into credit, and redeemed in the form of filament that gets gets back to you.

step 1 / sign up

Start with the get-started form.

Fill out the form at ecospool.org/get-started and tell us about your organization or business. We'll follow up by email to get you scheduled.

step 2 / setup

We set up a bulk pickup or a collection bin.

Once we hear from you, we arrange either a one-time bulk pickup or a labeled collection bin at your location. Collection bins are ONLY available to approved organizations and businesses.

minimum

Minimum is a full 5-gal bucket, 5 kg, or 10 lbs.

That's the minimum we require for pick up per visit or bin swap. This is to save resources and lower our environmental impacts.

verification & credit

We pick it up, verify it, then credit it.

Material is checked back at our shop, including a visual and manual sort to confirm material type and quality, before anything is credited. Your account is updated once that check clears.

redemption

Redeem points for filament.

Once you've got points, redeem them for recycled filament from the shop.

delivery / current

For now, we drop it off ourselves.

Redeemed filament currently goes out via a self-driven local delivery; it's cheaper for us than shipping at our current volume. This may change as things grow.

If something breaks

If something goes wrong.

What we do when a deposit, shipment, or spool doesn't go as planned.

points

Not refundable for cash.

Material credit only. Points don't expire as long as your account is active.

damaged spools

14-day window, your call.

If a spool arrives damaged or won't print due to a manufacturing defect, email us within 14 days of delivery with photos and your order number. We'll replace it or refund the points, your choice.

wrong material

We'll always reach out first.

If we identify contamination or a non-accepted material in your batch, we'll either credit only the usable portion, or contact you to arrange return at your expense. We'll always reach out before discarding anything over 250 g.

pickup & delivery

We're driving both directions, so we'll make it right.

If a scheduled pickup gets missed on our end, we'll reschedule it, no penalty to you. If a self-driven redemption delivery doesn't show up as arranged, contact us and we'll make it right at no cost to you.

The rules

Terms of service.

By submitting a deposit or redeeming points with EcoSpool, you agree to the following.

i. Eligibility

You must be 18+ or have a parent/guardian submit on your behalf. By depositing material, you confirm it is yours to give and is not stolen, hazardous, or mixed with non-thermoplastic waste.

ii. Accepted material

We accept clean, sorted, unfilled PLA, PETG, ABS, and ASA. We do not accept carbon-fiber, glass-fiber, or other filled composites. We reserve the right to refuse, downgrade, or decline credit for any batch that is contaminated, mislabeled, or unsafe.

iii. Points

Points are a record of in-store credit. They have no cash value, cannot be transferred between accounts, and cannot be redeemed for anything other than EcoSpool products and services. We may adjust point rates with 30 days' notice; existing balances are honored at the rate in effect when earned.

iv. Recycled filament

Our recycled spools are made from post-consumer scrap. Color, finish, and print characteristics may vary slightly between batches. Spec sheets are available on each product page. We do not guarantee compatibility with every printer or application, test before committing to production runs.

v. Shipping & tracking

Redeemed filament currently goes out via self-driven local delivery from Tyler, TX. Shipping is 50 points on orders under 200 points, free on orders of 200+ points. EcoSpool isn't perfect, but we'll do our best to help track and resolve issues.

vi. Violations & enforcement

If we determine that you've violated these terms, including but not limited to submitting non-yours, stolen, or hazardous material; attempting to fraudulently claim points or redemptions; or abusive conduct toward staff, we may, at our discretion: pause or close your account, void earned points, refuse future deposits or redemptions, and recover costs (including shipping and disposal of rejected material). In serious cases involving fraud, theft, or threats, we may also report the matter to law enforcement. We'll generally reach out first when something looks off, unless doing so isn't safe or practical.

vii. Liability

EcoSpool's total liability for any claim is limited to the value of the order or deposit in question. We are not liable for indirect, incidental, or consequential damages, including failed prints, lost time, or downstream product issues.

viii. Account & data

We may collect information for your account, including but not limited to: name, email, deposit history, and pickup/delivery address when relevant. We don't sell or share your data. You can request deletion at any time by emailing us.

ix. Changes

We may update these policies as the service evolves. Material changes will be posted here and announced via the newsletter. Continued use after changes means you accept them.

x. Contact

Questions, disputes, or anything else: [email protected].

EcoSpool is a small Texas-based operation, these terms describe how we run the service in good faith.

Portions of EcoSpool.org were coded and generated with AI assistance.